There’s a kind of work in healthcare that doesn’t have a clean label. It’s not clinical. There's no diagnosing, no charting, no medical authority. But it’s not administrative in the distant, paperwork‑only sense either. It lives in the middle, in the space where people’s emotions collide with the realities of a massive system, and where … Continue reading The Other Side of the Badge: Working with Patients Without Being ‘Clinical’ →