Work, identity, burnout, and becoming again in mid-life
Healthcare spends a lot of time talking about patient experience. We build strategies, launch initiatives, create dashboards, and form committees. However, none of that matters if the people who shape the patient experience most directly, the frontline staff, are not empowered, supported, and equipped to deliver it. Patient experience does not live in a binder … Continue reading Patient Experience Lives on the Frontline
There’s a kind of work in healthcare that doesn’t have a clean label. It’s not clinical. There's no diagnosing, no charting, no medical authority. But it’s not administrative in the distant, paperwork‑only sense either. It lives in the middle, in the space where people’s emotions collide with the realities of a massive system, and where … Continue reading The Other Side of the Badge: Working with Patients Without Being ‘Clinical’
For those who watch The Pitt but don’t know much about healthcare law: In a recent episode, two ICE agents bring a woman to the emergency department after she was injured in a “fall.” Almost immediately, people scatter; patients leave, staff disappear, fear takes over the room. Robby (Dr. Michael Robinavitch, played by Noah Wyle) … Continue reading The Pitt, EMTALA, and the Right to Emergency Care
In healthcare, words matter, especially when they describe the people who help patients navigate some of the most stressful moments of their lives. Two terms that often get used interchangeably are Patient Advocate and Patient Family Relations, but they’re not the same. In fact, the distinction shapes how patients experience care, how concerns get resolved, … Continue reading Patient Advocate vs. Patient Family Relations: Why the Difference Matters More Than Most People Realize
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