The Unseen Labor of Showing Up: Why Some Workdays Feel Heavy

Some workdays do not feel heavy because of the tasks themselves. They feel heavy because of what it takes to show up: the emotional steadiness, the quiet regulation, the way you hold space for other people’s stress while trying to keep your own internal weather from spilling over. It is the kind of weight that … Continue reading The Unseen Labor of Showing Up: Why Some Workdays Feel Heavy

Patient Advocate vs. Patient Family Relations: Why the Difference Matters More Than Most People Realize

In healthcare, words matter, especially when they describe the people who help patients navigate some of the most stressful moments of their lives. Two terms that often get used interchangeably are Patient Advocate and Patient Family Relations, but they’re not the same. In fact, the distinction shapes how patients experience care, how concerns get resolved, … Continue reading Patient Advocate vs. Patient Family Relations: Why the Difference Matters More Than Most People Realize

What School Has Taught Me About Work (and People)

The longer I’ve been in school, the more I’ve realized that what we learn in class doesn’t stay in class. It spills into how we think, how we lead, and even how we handle the hard moments at work. Over the past several terms, I’ve been diving deep into management courses that cover everything from … Continue reading What School Has Taught Me About Work (and People)

Changing my path: Why I changed my degree program

When I first started graduate school, I enrolled in a Master’s in Human Resource Management. It seemed like the logical choice; after all, HR has been a central part of my career path. I’ve worked in training, development, employee relations, and policy. I’ve built programs, advocated for DEI, and supported employees through some of their … Continue reading Changing my path: Why I changed my degree program

Building Trust in Patient Relations

Trust is the foundation of every patient-provider relationship. But it doesn’t happen by accident; it’s cultivated by leadership choices that shape a culture of safety, respect, and empathy. When leaders set the tone, it ripples through every corner of a healthcare organization, influencing both staff behaviors and patient experiences. Why Leadership Matters for Trust Patients … Continue reading Building Trust in Patient Relations

Glad for Monday: Lessons Learned in the Gap

It feels unusual to be genuinely excited for Monday, but here I am. This coming week I’m starting a new-ish chapter in Patient and Family Relations with the Mass General Brigham Medical Group. My role that will be mostly remote, with just a little hybrid flexibility. In some ways, this feels like coming full circle. … Continue reading Glad for Monday: Lessons Learned in the Gap

I’m Credentialed! Now what?

This morning, I sat for the aPHR certification. I was so nervous! It's marketed as a "knowledge based credential" for people who are just entering their HR careers, or for people with no prior HR experience who manage individuals. Well, I passed, so that's the exciting thing! But the more I think about the questions … Continue reading I’m Credentialed! Now what?