Building Trust in Patient Relations

Trust is the foundation of every patient-provider relationship. But it doesn’t happen by accident; it’s cultivated by leadership choices that shape a culture of safety, respect, and empathy. When leaders set the tone, it ripples through every corner of a healthcare organization, influencing both staff behaviors and patient experiences. Why Leadership Matters for Trust Patients … Continue reading Building Trust in Patient Relations

Glad for Monday: Lessons Learned in the Gap

It feels unusual to be genuinely excited for Monday, but here I am. This coming week I’m starting a new-ish chapter in Patient and Family Relations with the Mass General Brigham Medical Group. My role that will be mostly remote, with just a little hybrid flexibility. In some ways, this feels like coming full circle. … Continue reading Glad for Monday: Lessons Learned in the Gap

The Hardest Decision I’ve Made in My Career (So Far)

When you start a new job, you expect nerves. What you don’t expect is realizing almost immediately that you’ve stepped into the wrong fit. Image by Llouppie on Canva Earlier this month, I accepted an HR Generalist role that I was truly excited about. I went in ready to learn, contribute, and grow. But within … Continue reading The Hardest Decision I’ve Made in My Career (So Far)

It’s Not Always a Bad Manager, Sometimes It’s Just the Wrong Job

There’s a common saying in the world of work: “People don’t leave bad jobs—they leave bad managers.” It’s catchy. It circulates on LinkedIn all the time. And yes, sometimes it’s true. A toxic boss can absolutely drive people out the door. But I think we’re doing a disservice when we repeat that line like it’s … Continue reading It’s Not Always a Bad Manager, Sometimes It’s Just the Wrong Job

I’m Credentialed! Now what?

This morning, I sat for the aPHR certification. I was so nervous! It's marketed as a "knowledge based credential" for people who are just entering their HR careers, or for people with no prior HR experience who manage individuals. Well, I passed, so that's the exciting thing! But the more I think about the questions … Continue reading I’m Credentialed! Now what?

Grad School Doesn’t Stop for Vacations

Grad school doesn’t stop for vacations, and That’s okay! I snapped this photo from a hotel lounge, mid-way through a relaxing summer getaway. My laptop and second monitor open, iced chai latte in hand, yogurt parfait pushed off to the side. A toasted bagel with cream cheese acting as both fuel and reward. This isn’t … Continue reading Grad School Doesn’t Stop for Vacations

Culture and DEI: Intertwined, but Not Interchangeable

Recently, someone gave me feedback that made me pause and reflect: “DE&I is just a component of overall culture strategy—it’s not culture in and of itself. Were you a DEI champion or a culture champion?” It’s a fair question. And it’s one I think many HR professionals and organizational leaders should be asking themselves, especially … Continue reading Culture and DEI: Intertwined, but Not Interchangeable