What School Has Taught Me About Work (and People)

The longer I’ve been in school, the more I’ve realized that what we learn in class doesn’t stay in class. It spills into how we think, how we lead, and even how we handle the hard moments at work. Over the past several terms, I’ve been diving deep into management courses that cover everything from … Continue reading What School Has Taught Me About Work (and People)

Building Trust in Patient Relations

Trust is the foundation of every patient-provider relationship. But it doesn’t happen by accident; it’s cultivated by leadership choices that shape a culture of safety, respect, and empathy. When leaders set the tone, it ripples through every corner of a healthcare organization, influencing both staff behaviors and patient experiences. Why Leadership Matters for Trust Patients … Continue reading Building Trust in Patient Relations

Glad for Monday: Lessons Learned in the Gap

It feels unusual to be genuinely excited for Monday, but here I am. This coming week I’m starting a new-ish chapter in Patient and Family Relations with the Mass General Brigham Medical Group. My role that will be mostly remote, with just a little hybrid flexibility. In some ways, this feels like coming full circle. … Continue reading Glad for Monday: Lessons Learned in the Gap

The Hardest Decision I’ve Made in My Career (So Far)

When you start a new job, you expect nerves. What you don’t expect is realizing almost immediately that you’ve stepped into the wrong fit. Image by Llouppie on Canva Earlier this month, I accepted an HR Generalist role that I was truly excited about. I went in ready to learn, contribute, and grow. But within … Continue reading The Hardest Decision I’ve Made in My Career (So Far)

It’s Not Always a Bad Manager, Sometimes It’s Just the Wrong Job

There’s a common saying in the world of work: “People don’t leave bad jobs—they leave bad managers.” It’s catchy. It circulates on LinkedIn all the time. And yes, sometimes it’s true. A toxic boss can absolutely drive people out the door. But I think we’re doing a disservice when we repeat that line like it’s … Continue reading It’s Not Always a Bad Manager, Sometimes It’s Just the Wrong Job

Culture and DEI: Intertwined, but Not Interchangeable

Recently, someone gave me feedback that made me pause and reflect: “DE&I is just a component of overall culture strategy—it’s not culture in and of itself. Were you a DEI champion or a culture champion?” It’s a fair question. And it’s one I think many HR professionals and organizational leaders should be asking themselves, especially … Continue reading Culture and DEI: Intertwined, but Not Interchangeable